FAQ

Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times usually range between 7–12 business days depending on your location.

Do you ship internationally?
Yes. We ship to most countries worldwide.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking information.

What is your return policy?
If you are not satisfied with your purchase, you may request a return according to the terms outlined in our Refund & Return Policy.

Can I cancel my order?
Orders can be canceled within 24 hours after being placed. After this period, the order may already be processed for shipping.

What if I receive a damaged or incorrect item?
Please contact our support team with your order number and photos of the item. We will work quickly to resolve the issue.

How can I contact customer support?
You can reach our support team through the Contact page or by email contact@lunellecloset.com . We typically respond within 24–48 hours.