Refund & Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

Return window
You have 14 days from the date you receive your item to request a return.

Eligibility for returns
To be eligible for a return, items must be:

Unused and unworn
In the same condition that you received them
In the original packaging
With all tags attached if applicable

Non-returnable items
The following items cannot be returned:

Items marked as final sale
Items that have been used or damaged by the customer
Items returned after the return period

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Shipping costs
Original shipping costs are non-refundable unless the item received is defective or incorrect.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

How to request a return
To start a return, please contact us at:

contact@lunellecloset.com

Please include:

Order number
Product name
Reason for return

Damaged or incorrect items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery so we can resolve the issue quickly.